Terms of Service

Terms of Service

Effective Date: March 1, 2025
Last Updated: March 1, 2025

These Terms of Service (“Terms”) govern your use of the website and services provided by Customized Technology (“we,” “us,” or “our”). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Services

Customized Technology provides AI consulting, AI agent development, IT services, and related technology solutions for businesses. Our services include but are not limited to:

  • Custom AI agent design, development, and deployment
  • Knowledge base integration and document processing
  • Workflow automation and business process optimization
  • IT infrastructure consulting and support
  • Ongoing monitoring, maintenance, and refinement of deployed systems

The specific scope, deliverables, and timeline for any engagement will be defined in a separate Statement of Work or service agreement.

2. Client Responsibilities

When engaging our services, you agree to:

  • Provide accurate and complete information about your business needs
  • Supply necessary documents, data, and access required for the project
  • Designate a point of contact for communication and approvals
  • Review and provide timely feedback on deliverables
  • Ensure you have the right to share any data or materials provided to us

3. Intellectual Property

Your Data

You retain full ownership of all data, documents, and materials you provide to us. We do not claim any intellectual property rights over your content.

Our Work Product

Upon full payment, you own the custom configurations, prompts, workflows, and integrations we build specifically for your engagement. We retain ownership of our pre-existing tools, frameworks, methodologies, and general knowledge gained during the engagement.

Third-Party Components

Our solutions may incorporate third-party AI models, APIs, or software. These components remain subject to their respective license terms, which we will disclose to you.

4. Data Handling

We take your data seriously. When handling your information:

  • Your data is used solely for the purpose of delivering the contracted services
  • Your data is never used for AI model training or shared with third parties without consent
  • We implement industry-standard security measures (AES-256 encryption, TLS 1.3, role-based access)
  • Upon written request after project completion, we will delete all client data from our systems

For full details, see our Privacy Policy.

5. Payment Terms

Payment terms will be outlined in your Statement of Work or service agreement. General terms include:

  • Initial consultations are free with no obligation
  • Project-based work may require a deposit before work begins
  • Invoices are due within 30 days of issue unless otherwise agreed
  • Late payments may incur a fee of 1.5% per month on the outstanding balance

6. Warranties and Disclaimers

We will perform our services with reasonable care and skill. However:

  • AI systems produce probabilistic outputs and cannot guarantee 100% accuracy
  • We do not warrant that AI agents will be error-free or meet every possible use case
  • Performance depends on the quality and completeness of data provided
  • We are not responsible for decisions made based on AI-generated outputs

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

7. Limitation of Liability

To the maximum extent permitted by law, Customized Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to our services, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from our services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This obligation survives the termination of any agreement between us.

9. Termination

Either party may terminate an engagement with 30 days written notice. Upon termination:

  • You are responsible for payment for all work completed up to the termination date
  • We will deliver all completed work product to you
  • Client data will be returned or deleted per your instructions

10. Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes shall be resolved in the courts located in Spokane County, Washington.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, please contact us:

Customized Technology
Spokane, WA · Coeur d’Alene, ID · Boise, ID
Phone: (208) 500-5566
Email: services@customizedtech.us