Privacy Policy
Effective Date: March 1, 2025
Last Updated: March 1, 2025
Customized Technology (“we,” “us,” or “our”) operates the website customizedtech.us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
1. Information We Collect
Information You Provide
When you use our contact form, request a consultation, or engage our services, we may collect:
- Name and contact information (email address, phone number)
- Business name and industry
- Information about your business needs and use cases
- Documents, data, or materials you provide for AI agent development
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and consultation requests
- Develop, configure, and deploy AI agents tailored to your business
- Communicate with you about our services and project progress
- Improve our website and service offerings
- Comply with legal obligations
3. Client Data and AI Agent Development
When we build AI agents for your business, you may provide us with documents, databases, or other proprietary materials. We handle this data with the following commitments:
- Your data is never used for AI model training. Client materials are used solely to configure your AI agent.
- Your data is never shared with third parties without your explicit written consent.
- Your data is deleted upon request. When our engagement ends, we will delete all client data from our systems upon your written request.
- Access is restricted. Only team members directly working on your project have access to your data.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- AES-256 encryption for data at rest
- TLS 1.3 encryption for data in transit
- Role-based access controls
- Regular security audits and monitoring
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience. These include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
6. Third-Party Services
We may use third-party services that collect or process data on our behalf, including:
- Web hosting providers
- Analytics services
- Email delivery services
These providers are bound by their own privacy policies and are prohibited from using your data for purposes other than providing services to us.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise any of these rights, contact us at services@customizedtech.us.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Customized Technology
Spokane, WA · Coeur d’Alene, ID · Boise, ID
Phone: (208) 500-5566
Email: services@customizedtech.us